REFUND POLICY
Due to the nature of our business, we have a NO REFUND policy on all items we sell. All orders are non-refundable. All gown/dress orders are required to provide measurements and the date of the special occasion. When we receive an order, we will review the measurements and if we feel a different size will fit those measurements better, you will receive that size of dress that is recommended by the manufacture. If we receive the incorrect measurements, ebridalworld is not responsible if a dress does not fit correctly. This refund policy is for all online purchases only. Any purchases made in our retail location have a separate refund policy. The in-store return policy is printed on each receipt you receive at the time of purchase. Please call us at 303.590.1558 to obtain an authorization number. If you have any other questions or concerns, please feel free to email us at information@ebridalworld.com or call us at our store Monday-Saturday 10-7 MST.


DAMAGED MERCHANDISE
Please inspect all packages promptly. Any damage must be reported within 14 days for a claim with UPS to be made and a new part/item shipped. If an item is damaged during shipment, please contact us immediately and save all packing materials.

We cannot process a claim after the 14 day time frame for damage claims. It is your responsiblity to open and inspect all merchandise UPON RECEIPT to insure no damage has occured.

We cannot be responsible for delays in shipping due to weather or other UPS delays.

Please mail returns to:
eBridalWorld c/o Colorado Mills Mall
14500 W Colfax Ave, Ste 240
Lakewood, CO 80401


CANCELLATIONS
If you have placed an order and would like to cancel it, please contact us immediately at 303-590-1558. Unfortunately, we are not able to cancel orders once they have been shipped or at the warehouse. Please refer to our Returns Policies for easy returns.


SHIPPING
All gowns on our web site are special orders. Depending on the manufacturer, delivery is a minimum of two weeks and up to 4 months to complete. We pride ourselves on great customer communication and service and will let you know when your gown is shipped. We ship via Federal Express Ground unless we are directed otherwise. All orders that are returned to us due to a wrong address will be charged twice for shipping. Any order that is refused at the time of delivery will be assessed a 20% restocking fee and our NO REFUND policy applicable.

We ship UPS and USPS to all destinations in the continental United States, Alaska and Hawaii. We ship via USPS to APO addresses, P.O. boxes and all around the world.


UPS GROUND
Once your order arrives at our warehouse, we generally ship items the next business day. We utilize different shipping carriers based upon the weight and size of the shipment for your convenience.

UPS 2nd DAY AIR
Please contact us for all rush orders. Orders placed after 12:00 p.m. (MST) will go out with the next days shipping.
Packages will arrive two days after their ship date, excluding weekends and holidays.

WEEKENDS
Please note that UPS does not deliver on Saturdays or Sundays unless the customer specifies a "Weekend Delivery" which costs an additional $10.00 per package.
Call us at 303-590-1558 and we will add this option and charge to your order.

ALASKA & HAWAII
All Alaksan and Hawaiian orders will be shipped USPS. For shipments to Alaska or Hawaii please add $9.95 to the standard shipping charge.

MILITARY ADDRESSES
Packages sent to APO and FPO addresses are shipped via USPS.
Expedited service may be available with a street address for an additional charge. Email us for a shipping quote.

SURCHARGES
Unusually large and heavy items may have additional shipping charges. There will be an additional charge of up to $15.00 added to your shipping costs.

Purchase Amount	UPS Ground	UPS 2nd Day Air
$0.00 - $49.99	$21.00	Please Call
$50.00 - $199.99	$26.00	Please Call
$200.00 - $399.99	$35.00	Please Call
$400.00 - $599.99	$39.00	Please Call
$600.00 - $1199.99	$42.00	Please Call
$1200.00 - $1499.99	$49.00	Please Call
$1500.00 - 1999.00	$51.00	Please Call
$2000.00 and up	$78.00	Please Call
Rates for Continental U.S. only. See below for International Shipping information.

INTERNATIONAL SHIPPING
We ship outside of the United States on a daily basis. Shipping costs will vary according to the destination and the weight of the package. We ship our international packages by way of UPS. All international shipments will have a tracking number and that tracking number is sent to you by email. Expedited 2nd day or 3rd day international airs are not available due to the cost. The shipping cost will not show up on your original order, but will be added after the order is received and your shipment is weighed and calculated. Customs duty and taxes are the responsibility of the recipient. Please email us if you need additional information.

Note: eBridalWorld.com is not responsible for shipping delays or problems once a package leaves the United States. Most International deliveries arrive within 8 business days.


SALES TAX
If the destination of your package is within the City and County of Lakewood, CO, a 6.6% sales tax will be included on your order.

If the destination of your package is outside the City of Lakewood, but within the immediate region served by RTD transportation, a 3.7% sales tax will be included on your order.

If the destination of your package is outside of the Lakewood area, but within the state of Colorado, a 2.9% sales tax will be included on your order.

If the destination of your package is outside the state of Colorado, no sales tax will be charged.


OUT OF STOCK ITEMS
Please call 303-590-1558 if you wish to make sure that the items you are ordering are in stock. Thanks to our loyal Lakewood customers, many items are leaving our store on an hourly basis. Therefore, an item may be out of stock even though it does not say so on the webpage. Thanks for your understanding. Our stock changes very quickly.